Return & Refund Policy

1. Eligibility for Returns
We accept returns within 14 days of receiving your order, in compliance with Greek consumer protection laws. To be eligible for a return:

• The item must be unused, in its original condition, and in its original packaging.
• Proof of purchase (receipt or order confirmation) must be provided.
• Certain items, such as perishable goods, personalized products, and hygiene-related items (e.g., underwear, cosmetics, opened food products), are not eligible for return.

2. Return Process
To initiate a return, please contact us at [your email] with your order number and reason for the return. We will provide you with further instructions.

3. Return Shipping Costs

• If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.
• If the return is due to a change of mind, the customer is responsible for the return shipping fee.

4. Refunds
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund:

• Approved refunds will be processed within 5-10 business days via the original payment method.
• Shipping fees (if applicable) are non-refundable unless the return is due to our mistake.

5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us.

6. Non-Returnable Items
The following items cannot be returned:

• Digital products and gift cards
• Personalized or custom-made products
• Opened or used hygiene-related items

7. Contact Information
For any questions about returns, reach out to us:
📧 Email: [your email]
📞 Phone: [your phone number]
📍 Address: [your business address]

Last updated: [Date]

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